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Terms and Conditions

Terms & Conditions

This page tells you the terms and conditions on which we supply any of the products listed on our website www.1cakedecor.com (“Our Site”) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference. 

  1. Orders

While we do accept orders from addresses outside of Malaysia, we are only prepared to accept such orders on the basis that you are agreeing to be bound by these terms and conditions.

  1. Your Status

By placing an order through our site, you warrant that:

  • You are legally capable of entering into binding contracts; and

  • You are at least 18 years old

  1. How the contract is formed between you and us

  1. Contract Formation

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted unless paid. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the order has been confirmed(“Order Notification”). The contract between us (“Contract”) will only be formed when we send you the Order Confirmation.

  1. Products

The Contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation email. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Confirmation.

  1. Consumer Rights

  1. Orders are subject to the availability of Products. In the event that the Products are or become unavailable, we will notify you by email.

  2. Customized Products Orders are subject to the availability of Products. In the event that the Products are or become unavailable, we will notify you by email.

  • When ordering Customized Products (as defined below) you accept full responsibility for ensuring that you upload adequate quality images and complete the online order form accurately.

  • Any text or bespoke words that you provide in relation to customized products will be used by us in the manner and form that we receive the Text from you, including any deliberate or otherwise obvious spelling mistakes. Any amendment needed will includes extra charges.

  1. Cancellation of Order

If you are contracting as a consumer, you may cancel a Contract at any time within fifteen working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below).

  1. Return of Products

    To cancel or order is only applicable due to quality issues,and you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

  2. Bespoke Products

You will not have any right to cancel a Contract for the supply of any of the following Products:-

Customized products that have been produced to your specific requirements.


6. Availability and Delivery

Your order will be fulfilled by 2-3 working days or within a reasonable time of the date of the Order Confirmation, unless there are exceptional circumstances. We will deliver the Products ordered to the delivery address supplied by you.


7. Risk and Title

Risk

The Products will be your responsibility from the time of delivery.

Title

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8. Price and Payment

Price

The price of the Products and our delivery charges will be quoted on our site from time to time.

TAX

Product prices include TAX. However, if the rate of TAX changes between the date of your order and the date of delivery, we will adjust the TAX you pay, unless you have already paid for the Products in full before the change in TAX takes effect.

Change in Price

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Delivery Confirmation.


9. Warranty

We warrant to you that any Product purchased from us through our site conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.


10. Our Liability

We warrant to you that any Product purchased from us through our site will, on delivery conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.